Please note that our self-test kits can only find HIV infections which have been in the body at least 90 days. If you think you have had more recent exposure to HIV, you should consider testing again 90 days after exposure.
Exchange and Refund Policy
It is a non-refundable due to the sensitive nature of HIV test kits.
However, if there are any faculties in the test kits, such as missing items, or damaged in post, we are happy to exchange for a new one within 1 month from the date of purchase, as long as proof for the kit failure is provided to our staff by email.
In that case, please contact us at 2394-6677 or email us at firstname.lastname@example.org
“Shall We Talk?” online counselling Policy
Please note that the online counselling is a non-refundable and non-exchangeable items. You can use it within 1 months after the date of purchase.
We will dispatch the items after we confirmed your payment. Under normal circumstances, your order shall arrive within 5 working days. Once you receive the test kit, please store the package in a cool environment between 2-30 degree Celsius.
Delivery – By Hong Kong Post
- We are unable to track your package once dispatched by Hong Kong Post. Please make sure that the shipping address you provided is accurate and safe, AIDS Concern accepts no liability for any loss, due to incorrect information given by you
Delivery – By S.F. Express
- S. F. Express will send out a SMS notification to you once your package arrived in store. Hence, please make sure that the phone number you provided is accurate and able to receive text messages. AIDS Concern accepts no liability for any loss, due to incorrect information given by you
- Please pick up your package within 3 days upon receiving their notification
We reserve the right of final decision on all related matters.